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FAQ

Questions about our products

If you have any questions about our products, please feel free to contact us at any time. The best way to do this is to use our chat window on the homepage directly, where we will try to answer as quickly as possible, or contact our customer support by mail at support@nouvellune.com.

Our products are produced in our own in-house production facility in Serbia, which has the highest certifications such as HACCP and GMP. Not only dietary supplements but also pharmaceutical products are manufactured there, so we maintain the highest standards of quality, safety and purity.

As our products are highly professional food supplements, you can combine them as long as you follow the prescribed consumption recommendations/dosages.

In principle, you can use our products at any time. With some products, however, we point out certain times, which should then achieve an even better effect.

The majority of our products are generally suitable for children and adolescents. However, the dosage should be adjusted accordingly, which is always indicated separately on the package itself. It is particularly important that children learn about healthy nutrition from an early age. Our products are wonderfully suitable as a supplement.

Our products should be stored dry, below 25 degrees Celsius.

With a few exceptions, our products are gluten- and lactose-free and therefore also suitable for allergy sufferers. All ingredients of our products are subject to a declaration obligation for allergens according to the nutritional value labeling ordinance. Should a restriction occur, we point this out in the product description.

Questions about the ordering

You can easily and conveniently enter your voucher code at the very end of the ordering process in the "Voucher codes" field. After clicking on "Apply" your personal discount will be credited to you.

Please contact our customer support service by mail to support@nouvellune.com.

Please contact our customer support service by mail to support@nouvellune.com.

We accept Visa, MasterCard, American Express, Instant bank transfer, Paypal and SEPA Direct Debit and GiroPay.

All payments with us are secure and PCI compliant according to the latest standards. When purchasing by credit card, your credit card details are not stored on our servers at any time, but are processed directly by our payment provider Wirecard Bank.

There many reasons. So that we can find a solution for you as quickly as possible, please contact us by mail at support@nouvellune.com.

You will receive an invoice for your order together with the order in your package. If you can no longer find it, you can download the invoice again in your account area. Of course you can also send us an email to support@nouvellune.com and we will send you a copy.

Questions about payment and shipping

We deliver to Germany, as well as to Austria and Switzerland.

Shipping to Germany and Austria costs 3,90 €. From an order value of 30 € the delivery is free. To Switzerland the shipping costs are 4,90 €.

The delivery time within Germany is about 4-5 working days. Deliveries to other EU countries take 3-7 working days.

Currently we do not deliver to packing stations. However, we are working on it and will offer this as soon as possible.

After shipment you will receive an email with your package number. You can track your package with this number at www.dhl.de/trackandtrace.

Questions about returning

For this, please contact our customer support service: By mail to support@nouvellune.com.

You can return your order, if still in its original packaging and unopened, within 14 days of receipt. We also offer a 100 day satisfaction guarantee as we stand behind the quality of our products. Please contact us by email at support@nouvellune.com before returning your order.

According to our experience, the refund after receipt of your return takes about 3-7 days.

We are very sorry! Please contact our customer support service directly by email to support@nouvellune.com.

Do you have any further questions? Simply contact us via our chat tool on the homepage or via email: support@nouvellune.com

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