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General Terms and Conditions
These are the general terms and conditions of Nouvellune GmbH ("Provider", "we")
Registered office: Untere Paulistrasse 51, 8834 Schindellegi-Feusisberg, Switzerland
E-mail: support@nouvellune.com

  1. Scope of application
    These terms and conditions apply to all sales contracts between us and our customers ("Buyer", "you"), provided that a corresponding inclusion agreement has been made. Your own general terms and conditions shall not become part of the contract, even if we do not expressly object to them. There are no other ancillary agreements. Corporate customers please refer to clause 8 of these terms and conditions.
  1. Prices and shipping costs, delivery area
    We deliver within Germany, Austria and Switzerland. The shipping costs within Germany and Austria are 3,90€. From an order value of 30€ your delivery is free of shipping costs. For Switzerland we charge 4,90 € shipping costs. These are waived with an order value of 40€.
  1. Conclusion of contract
    Our offers for a variety of possible buyers in catalogs, brochures and on our website are non-binding, unless otherwise indicated. A contract is regularly only concluded through your order (application) on the one hand and our express or conclusive declaration of acceptance on the other, e.g. by sending an order confirmation or the ordered goods. If we have not accepted your order within four working days (or 14 working days in the case of deliveries abroad) after it has been placed, you shall no longer be bound by your order.

    Procedure of orders in electronic business transactions:
    For the conclusion of a contract in electronic business transactions - i.e. via our Internet pages - only the German language is available. First of all, please search for the desired products on our Internet pages via the categories or the product search. By clicking in the result list you will get to detailed information for the respective product and you can put it in the virtual shopping cart in the desired quantity with the "shopping cart" button without obligation. You can change or delete the contents of the shopping cart. When you have all the products you want in your shopping cart, go to "Checkout". After entering your personal data or after logging in again to a previously created online customer account, we will ask you for your payment and delivery preferences. Finally, you will be given the opportunity to check all the details and the order again in an overview and, if necessary, to correct them using the functions displayed there; the order is not triggered until you press the "order subject to payment" button. You will then immediately receive our electronic confirmation of receipt of your order at the e-mail address you provided, but this does not in itself constitute a contractual declaration.

    The contract text is stored by us. Only if you create an online customer account and order via it, you will have the possibility to access the content of these orders later. However, the general terms and conditions are only available on our website in the current version. We therefore recommend that you permanently save our e-mails with the order confirmation, as these specify the products ordered; the terms and conditions applicable at the time of conclusion of the contract are attached.
  1. Payment
    We offer the following payment methods on the Internet via our service provider STRIPE: instant bank transfer, Paypal, credit card (Visa, Mastercard, American Express), Giropay and SEPA direct debit; the payment method is debited on the day the order is received. Depending on the scope of the order, the previous purchasing and payment behavior and a possibly obtained credit rating, we reserve the right to refuse a desired payment method and offer other payment methods. Until full payment, the delivered goods remain our property.
  1. Delivery
    We deliver in Germany within approx. 2-3 working days, unless otherwise stated with the article. For delivery to the rest of the EU and Switzerland we need 3 - 7 working days. If a part of the order is not immediately available, we are entitled to partial deliveries to a reasonable extent, the remaining goods will then be delivered without additional shipping costs.

    We are entitled to withdraw from the contract if ordered goods are permanently not available and we are not responsible for this circumstance (e.g. force majeure or no self-supply despite timely covering transaction if we have not assumed the procurement risk). In this case, we will inform you immediately and refund any deposits made.
  1. Defects and customer service
    The statutory liability for defects applies with a period of two years from delivery. Please contact us, you will find our contact details on our website.
  1. Cancellation policy for consumersRight of cancellation:
    You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods. To exercise your right of withdrawal, you must inform us (Nouvellune GmbH, Untere Paulistrasse 51, 8834 Schindellegi-Feusisberg, Switzerland, e-mail: support@nouvellune.com) by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, which is, however, not mandatory. In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

    Satisfaction guarantee:
    We stand behind the quality and effectiveness of our products. However, if you were not satisfied with our products, we offer a 100 day satisfaction guarantee and are willing to refund your purchase.

    Consequences of cancellation:
    If you cancel this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs arising from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

    You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. We will bear the costs of returning the goods within Germany if you request our return slip (DHL) for the return and use it as intended. Otherwise, you bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

    Note: The right of withdrawal does not apply to contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

    Sample cancellation form
    (If you wish to cancel the contract, please complete and return this form). To Nouvellune GmbH, Untere Paulistrasse 51, 8834 Schindellegi-Feusisberg, Switzerland, Mail: support@nouvellune.com

    - I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods:- Ordered on (*)/received on (*):
    - Name of consumer(s):
    - Address of consumer(s):
    - Signature of consumer(s): (only in case of paper communication)
    - Date:
    (*) Delete as applicable.
  1. Entrepreneurs as buyers
    These terms and conditions are not intended for buyers who are entrepreneurs (§ 14 BGB). Entrepreneurs are required to conclude contracts with the provider under separate corporate customer conditions; exclusively in this case, the provider grants corporate customer conditions. The supplier is entitled to withdraw from the contract if a buyer proves to be an entrepreneur when these conditions are included.
  1. Other
    German law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods and the reference norms of international private law. Mandatory consumer protection regulations at the domicile of the buyer remain unaffected.

Status: 07/2020

Do you have any questions?
Simply contact us via our chat tool on the homepage or via email to: support@nouvellune.com

Yours sincerely,
Your Nouvellune Team