General Terms and Conditions

These are the general terms and conditions of Nouvellune GmbH ("Provider", "we")

Registered office: Untere Paulistrasse 51, 8834 Schindellegi-Feusisberg, Switzerland


1. Scope of application
These terms and conditions shall apply to all purchase contracts between us and our customers ("Buyer", "you"), subject to a corresponding inclusion agreement. Your own general terms and conditions shall not become part of the contract, even if we do not expressly object to them. There are no other ancillary agreements. Corporate customers please refer to clause 8 of these terms and conditions.

2. Prices and shipping costs, delivery area
We deliver within Germany, Austria and Switzerland. The shipping costs within Germany and Austria are 3,90€. From an order value of 30€ your delivery is free of shipping costs. For Switzerland we charge 4,90 € shipping costs. These are waived for an order value of 40€.

3. Conclusion of contract
Our offers for a variety of possible buyers in catalogs, brochures and on our website are non-binding unless otherwise indicated. As a rule, a contract is only concluded through your order (application) on the one hand and our express or conclusive declaration of acceptance on the other, e.g. by sending an order confirmation or the ordered goods. If we have not accepted your order within four working days (or 14 working days in the case of deliveries abroad) after it has been placed, you shall no longer be bound by your order.

Procedure for orders in electronic business transactions:
To conclude a contract in electronic commerce - i.e. via our Internet pages - only the German language is available. First of all, please search for the desired products on our Internet pages via the categories or the product search. By clicking in the list of results you will get detailed information for the respective product and you can put it in the virtual shopping cart in the desired quantity with the "shopping cart" button without obligation. You can change or delete the contents of the shopping cart. When you have all the desired products in the shopping cart, go to the "Checkout". After entering your personal data or logging in again to a previously created online customer account, we will ask you for your payment and delivery preferences. Finally, you will be given the opportunity to check all details and the order again in an overview and, if necessary, to correct them using the functions displayed there; the order is not triggered until you press the "order subject to payment" button. After that, you will immediately receive our electronic confirmation of receipt of your order to the e-mail address you provided, which in itself, however, does not constitute a contractual declaration.

The text of the contract will be stored by us. Only if you create an online customer account and order via it, you have the possibility to access the content of these orders later. However, the general terms and conditions are only available on our website in the current version. We therefore recommend that you permanently save our e-mails with the order confirmation, as these specify the products ordered, and the terms and conditions applicable at the time of conclusion of the contract are attached.

4. Payment
On the Internet, we offer through our service provider STRIPE the payment methods instant bank transfer, Paypal, credit card (Visa, Mastercard, American Express), Giropay and SEPA direct debit; the debit of the means of payment takes place on the day of receipt of the order. Depending on the scope of the order, previous purchasing and payment behavior and any credit rating obtained, we reserve the right to refuse a desired payment method and offer other payment methods. Until full payment, the delivered goods remain our property.

We deliver in Germany within approx. 2-3 working days, unless otherwise stated with the article. For delivery to the rest of the EU and Switzerland we need 3 - 7 working days each. If a part of the order is not immediately available, we are entitled to partial deliveries to a reasonable extent, the remaining goods will then be delivered without additional shipping costs.

We are entitled to withdraw from the contract if ordered goods are permanently not available and we are not responsible for this circumstance (e.g. force majeure or no self-delivery despite timely covering transaction if we have not assumed the procurement risk). In this case, we will inform you immediately and refund any deposits made.

6.Defects and customer service
The statutory liability for defects applies with a period of two years from delivery. Please contact us, you will find our contact details on our website.

7.Cancellation policy for consumers Right of cancellation:
You have the right to revoke this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods. To exercise your right of withdrawal, you must inform us (Nouvellune GmbH, Untere Paulistrasse 51, 8834 Schindellegi-Feusisberg, Switzerland, e-mail: by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract. For this purpose, you can use the enclosed model withdrawal form, which is, however, not mandatory. To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.

Satisfaction Guarantee:
We stand behind the quality and effectiveness of our products. However, if you were not satisfied with our products, we offer a 100-day satisfaction guarantee and are willing to refund your purchase.

Consequences of revocation:
If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. Within Germany, we shall bear the costs of returning the goods if you request our return slip (DHL) for the return and use it as intended. Otherwise, you bear the direct costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

Note: The right of withdrawal does not apply to contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery.

Sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back). To Nouvellune GmbH, Untere Paulistrasse 51, 8834 Schindellegi-Feusisberg, Switzerland, Mail:

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods:- Ordered on (*)/received on (*):
- Name of consumer(s):
- Address of consumer(s):
- Signature of consumer(s): (only in case of notification on paper)
- Date:
(*) Delete where not applicable.

8.Entrepreneurs as buyers
These terms and conditions are not intended for buyers who are entrepreneurs (§ 14 BGB). Entrepreneurs are required to conclude contracts with the Provider under separate corporate customer conditions; exclusively in this case, the Provider grants corporate customer conditions. The provider is entitled to withdraw from the contract if a buyer proves to be an entrepreneur when these terms and conditions are included.

German law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods and the reference standards of international private law. Mandatory consumer protection regulations at the domicile of the buyer remain unaffected.

Status: 07/2020

Do you have any questions?
Just contact us via our chat tool on the homepage or via email to:

Sincerely yours,
Your Nouvellune Team